TI Mowers

Privacy Policy

Last updated: 30 September 2026

TI Mowers (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase our products or services, or otherwise interact with TI Mowers.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

TI Mowers is a garden machinery and small plant machinery business providing machinery sales, servicing, repairs and related services.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, TI Mowers is the data controller responsible for your personal information.

Business name: TI Mowers

Address: Nuns Close, 20 Longfield Rd, Bishop Auckland DL14 6XD    

Email: accounts@timowers.co.uk

Tel: 0138 775249

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Postal or delivery address

  • Email address

  • Telephone or mobile number

  • Information about machinery you own or are interested in purchasing

  • Details relating to repairs, servicing or maintenance

  • Enquiry and quotation information

  • Purchase and transaction information

  • Correspondence and communications with us

  • Website usage information

  • IP address and technical information about the device you use to access our website

  • Marketing preferences

  • Information provided through contact forms or other forms on our website

We may also collect information relating to how you interact with our marketing, including whether emails are opened or links are clicked, where permitted by applicable law.

3. How We Collect Your Information

We may collect personal information when you:

  • Complete a contact or enquiry form on our website

  • Request a quotation

  • Purchase a product or service

  • Arrange a repair or service

  • Contact us by telephone, email or social media

  • Visit or interact with our website

  • Subscribe to marketing communications

  • Communicate with us in person

  • Provide information to us through another legitimate business interaction

We may also receive information from third parties, where permitted by applicable data protection law.

4. Information Obtained From Third Parties

From time to time, we may obtain personal or business contact information from third-party sources, such as marketing platforms, data providers, advertising platforms, publicly available sources, business directories, referral partners or other legitimate sources.

Where we obtain personal information from a third party, we will take reasonable steps to ensure that the information has been obtained and supplied to us lawfully and that its use is consistent with applicable data protection and marketing legislation.

Where required, we will provide appropriate privacy information to individuals whose information we obtain from third parties.

We will not knowingly purchase, obtain or use personal information from a third-party source where the relevant information has been collected or supplied unlawfully.

5. How We Use Your Information

We may use your personal information for purposes including:

  • Responding to enquiries

  • Providing quotations

  • Processing orders and payments

  • Arranging machinery repairs and servicing

  • Delivering products and services

  • Communicating with you about your enquiries, purchases or services

  • Providing customer support

  • Managing our business relationship with you

  • Maintaining business and financial records

  • Improving our website, products and services

  • Understanding customer and website usage

  • Preventing fraud, misuse or security issues

  • Managing and improving our advertising and marketing

  • Measuring the effectiveness of our marketing campaigns

  • Conducting market research

  • Developing new products and services

  • Sending relevant marketing communications where permitted by law

6. Marketing and Promotional Communications

We may use personal information that you provide to us, as well as information obtained from appropriate third-party sources, for marketing and promotional purposes where we have a lawful basis to do so.

This may include using information to:

  • Send information about TI Mowers’ products and services

  • Promote machinery, servicing, repairs and related services

  • Inform you about special offers, promotions or events

  • Contact existing customers about similar products or services

  • Identify potential customers who may be interested in our products or services

  • Personalise or improve advertising

  • Measure and analyse marketing performance

  • Create audiences for digital advertising platforms

  • Carry out customer or market analysis

Where appropriate and permitted by law, we may use information from third-party data providers or other legitimate sources to support our marketing activities.

We will comply with applicable data protection and electronic marketing laws when carrying out direct marketing. Where consent is legally required, we will obtain appropriate consent before sending marketing communications.

For example, certain electronic marketing communications, including marketing emails and text messages to individuals, generally require consent unless a specific legal exception applies, such as the relevant existing-customer “soft opt-in”.

Where we rely on legitimate interests for direct marketing, we will consider whether the processing is appropriate, proportionate and reasonably expected, and individuals have the right to object to direct marketing at any time.

You can unsubscribe from our marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly.

7. Advertising and Analytics

We may use third-party services to help us understand website usage, measure advertising performance and deliver relevant advertising.

These services may include advertising, analytics, social media and marketing technology providers.

Depending on the technologies used on our website, these providers may collect information such as:

  • IP address

  • Browser and device information

  • Pages visited

  • Website interactions

  • Referring websites

  • Advertising interactions

  • Approximate location information

  • Online identifiers or cookie information

Where required, we will obtain consent for cookies or similar technologies before using them for purposes that require consent.

Further information about our use of cookies can be provided in our Cookie Policy.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website, remember preferences and, where permitted, support marketing and advertising activities.

Cookies may be provided by us or by third-party service providers.

You can manage or disable cookies through your browser settings and, where applicable, through our website’s cookie consent mechanism.

Disabling certain cookies may affect how the website functions.

9. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract: Where processing is necessary to provide products or services you have requested or to take steps at your request before entering into a contract.

Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Consent: Where you have given us specific permission to process your information for a particular purpose.

Where we rely on legitimate interests, we will consider the impact of the processing on your privacy and whether the processing is reasonably expected.

Direct marketing may constitute a legitimate interest in appropriate circumstances, although other marketing laws, including the Privacy and Electronic Communications Regulations (PECR), may impose additional requirements.

10. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

These may include:

  • Payment providers

  • Delivery and logistics providers

  • Website hosting providers

  • IT and technology providers

  • CRM and customer management platforms

  • Email and marketing platforms

  • Advertising and analytics providers

  • Professional advisers

  • Accountants and financial service providers

  • Legal advisers

  • Government, regulatory or law-enforcement authorities where required

  • Other service providers acting on our behalf

Where we use third parties to process personal information on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

We will not sell your personal information as a commodity to third parties.

However, we may use information obtained from third-party data providers, and may provide information to third-party technology and advertising providers where this is necessary for legitimate business purposes and permitted by applicable law.

11. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.

12. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual or reporting requirements.

The exact retention period will depend on the type of information and why we hold it.

We may retain certain information for longer where necessary to establish, exercise or defend legal claims or where we have another lawful reason to do so.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Object to direct marketing

  • Withdraw consent where processing is based on consent

  • Request portability of certain information

  • Complain to the Information Commissioner’s Office (ICO)

Your right to object to direct marketing is particularly important. If you object to your personal information being used for direct marketing, we must stop using it for that purpose.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

15. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms or other websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Children’s Information

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.

The latest version will always be made available on this page, with the date of the latest update shown at the top.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact us:

TI Mowers
Address: Nuns Close, 20 Longfield Rd, Bishop Auckland DL14 6XD    

Email: accounts@timowers.co.uk

Tel: 0138 775249

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can find information about making a complaint through the ICO’s website.